CREATIVE TRANQUILLITY
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, as amended, read with the Protection of Personal Information Act 4 of 2013.
Version: 1.0
Date prepared: 21 October 2026
Effective date: 27 October 2026
1. PARTICULARS OF THE PRIVATE BODY
Trading name: Creative Tranquillity
Business structure: Sole proprietorship
Owner and head of the private body: Crystal Breedt (Andersen)
Company registration number: Not applicable — Creative Tranquillity is not registered as a separate company.
Website: https://www.creativetranquillity.co.za
Email address: support@creativetranquillity.co.za
Address: Tulisa Park, JHB South, Gauteng, South Africa, 2197
Creative Tranquillity is a South African sole proprietorship operating from a home-based business. Its activities include creative self-care resources for mothers, children’s creative content, digital products and related physical products.
The proprietor is responsible for the operation of the business and its records.
2. PURPOSE OF THIS MANUAL
This manual describes the records held by Creative Tranquillity and explains how a person may request access to those records under the Promotion of Access to Information Act 2 of 2000 (PAIA).
It also provides information about the personal information processed by the business in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Access to records is subject to applicable legislation, including lawful grounds for refusing access to protected, confidential or third-party information.
3. GUIDE ON HOW TO EXERCISE RIGHTS UNDER PAIA
The Information Regulator provides a guide explaining how to exercise rights under PAIA and POPIA.
The guide and related information are available from the Information Regulator:
Website: https://inforegulator.org.za
PAIA manuals and related resources are available through the official eServices portal: https://eservices.inforegulator.org.za/paiamanuals
Requesters may consult these resources for information about their rights, applicable procedures and available remedies.
4. RECORDS AVAILABLE WITHOUT A FORMAL PAIA REQUEST
The following information is publicly available through the Creative Tranquillity website, subject to its continued publication:
- Public website pages and business information.
- Published product descriptions and product information.
- Published blog articles and creative content.
- Published legal policies and notices.
Other records may be made available voluntarily where appropriate and lawful. Personal, confidential or third-party information is not automatically available to the public.
5. RECORDS HELD UNDER OTHER LEGISLATION
Depending on the nature of its activities and transactions, Creative Tranquillity may hold records in accordance with applicable legislation, including:
- Promotion of Access to Information Act 2 of 2000.
- Protection of Personal Information Act 4 of 2013.
- Electronic Communications and Transactions Act 25 of 2002.
- Consumer Protection Act 68 of 2008.
- Applicable tax and financial-recordkeeping legislation.
This list is not exhaustive. The applicability of any particular legislation depends on the circumstances and obligations concerned.
6. DESCRIPTION OF RECORDS HELD BY CREATIVE TRANQUILLITY
The business may hold the following categories of records.
6.1 Business administration and correspondence
- Business correspondence and enquiries.
- Supplier and service-provider communications.
- Business policies and administrative records.
- Records relating to website operation and maintenance.
6.2 Customer and order records
- Customer enquiries and correspondence.
- Order details and transaction records.
- Delivery and fulfilment information for physical products.
- Refund requests, complaints and customer-support records.
6.3 Financial records
- Sales records, invoices and receipts.
- Payment and refund records.
- Business expenses and relevant accounting records.
- Other financial records required for applicable legal or business purposes.
6.4 Products and intellectual property
- Manuscripts, stories and other written content.
- Digital publications, worksheets, journals and planners.
- Artwork, illustrations and design files.
- Product descriptions, branding and marketing content.
6.5 Website and electronic records
- Information submitted through website forms.
- Relevant technical and security logs.
- Cookie-consent records and preferences.
- Website analytics and traffic-source information, where collected.
- Records generated through website, commerce, security and payment services.
The specific records held may change as the business develops. The categories listed above do not imply that every type of record is currently held.
7. HOW TO REQUEST ACCESS TO RECORDS
A person wishing to request access to a record held by Creative Tranquillity must submit a request in accordance with PAIA and the applicable regulations.
The request should be made using the prescribed Form 2: Request for Access to Record, available through the Information Regulator’s official website.
The requester should:
- Identify the record sought with sufficient detail to enable it to be located.
- Provide the information required by the prescribed form.
- Explain the right to be exercised or protected where required by PAIA.
- Provide any additional information or documentation required by the applicable procedure.
Requests may be directed to:
Creative Tranquillity
Email: support@creativetranquillity.co.za
Requests will be considered in accordance with applicable statutory procedures and time limits. Access may be refused where a lawful ground for refusal applies.
7.1 Fees
The Information Regulator’s published fee schedule for private bodies lists a request fee of R140, together with applicable access, reproduction and other prescribed fees where relevant.
The applicable fees and any exemptions will be determined in accordance with the regulations and fee schedule in force when the request is made.
Where a fee or deposit is applicable, the requester will be informed in accordance with the prescribed procedure.
7.2 Decisions and remedies
The requester will be informed of the outcome in accordance with applicable legal requirements.
If access is refused or the requester is dissatisfied with the handling of a request, the requester may use the remedies available under PAIA, including approaching the Information Regulator or a court where appropriate.
Information about complaints and applicable procedures is available from: https://inforegulator.org.za
8. PERSONAL INFORMATION PROCESSED
Creative Tranquillity may process personal information relating to:
- Customers and prospective customers.
- Website visitors and people submitting enquiries.
- Newsletter subscribers, where applicable.
- Suppliers and service providers.
- Individuals who communicate with the business.
Depending on the interaction, information may include names, email addresses, contact details, order information, transaction details, correspondence, website usage information, cookie preferences and technical or security information.
The information collected depends on the interaction and the purpose concerned.
9. PURPOSES OF PROCESSING PERSONAL INFORMATION
Personal information may be processed for the following purposes:
- Responding to enquiries and providing customer support.
- Processing and fulfilling orders.
- Administering payments, refunds and related transactions.
- Delivering physical products where applicable.
- Maintaining business and financial records.
- Communicating with customers and subscribers where applicable.
- Operating, maintaining and securing the website.
- Managing cookie consent and website preferences.
- Understanding website use through analytics, where enabled.
- Preventing spam, abuse and unauthorised activity.
- Meeting applicable legal obligations.
Personal information is processed for lawful purposes and subject to applicable data-protection requirements.
10. RECIPIENTS OF PERSONAL INFORMATION
Where necessary for the operation of the business, relevant information may be processed by or shared with service providers, including:
- Website hosting and technical service providers.
- WooCommerce and related commerce services.
- Payment service providers, including Paystack where used for transactions.
- Google services used for website analytics or security.
- Website consent-management and anti-spam services.
- Delivery providers where physical orders require delivery.
The information shared depends on the service involved. Service providers may process information on behalf of the business or in accordance with their own applicable responsibilities and privacy terms.
The list of service providers may change as the business develops.
11. CROSS-BORDER FLOWS OF PERSONAL INFORMATION
Some service providers used by Creative Tranquillity may store or process information outside South Africa.
Where personal information is transferred across borders, the business must comply with applicable POPIA requirements, including the conditions governing transfers to recipients in other countries.
The location and nature of any cross-border processing depend on the services used and their applicable arrangements.
12. GENERAL INFORMATION SECURITY MEASURES
Creative Tranquillity aims to apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.
Depending on the information and service involved, these measures may include:
- Restricted access to business and website accounts.
- Website security and anti-spam measures.
- Cookie-consent and privacy controls.
- Use of service providers with relevant security measures.
- Appropriate handling of business correspondence and records.
No electronic system can be guaranteed completely secure. Measures should be reviewed as the business and its information-processing activities change.
13. REQUESTS CONCERNING PERSONAL INFORMATION UNDER POPIA
A person who wishes to enquire about personal information held by Creative Tranquillity, or exercise an applicable right to access, correct or otherwise deal with their personal information, may contact:
Email: support@creativetranquillity.co.za
Requests will be handled in accordance with POPIA and other applicable legislation. Additional information may be required to verify identity and prevent unauthorised disclosure.
Requests concerning a person’s own personal information may follow a different procedure from a formal PAIA request for other records.
14. AVAILABILITY OF THIS MANUAL
This manual is available on the Creative Tranquillity website.
A copy may also be requested by contacting Creative Tranquillity at support@creativetranquillity.co.za. Any applicable fees will be handled in accordance with the relevant legislation and regulations.
The manual will be reviewed and updated as necessary to reflect changes in the business, its records, its information-processing practices or applicable requirements.
15. REVIEW AND AMENDMENTS
This manual may be reviewed and updated when:
- The business’s activities or record categories change.
- New services or service providers are introduced.
- Personal-information processing practices change.
- Contact details or other material information change.
- Applicable legislation or regulatory guidance changes.
End of manual